Refund policy

Returns & Exchanges

You have 30 days from the date you receive your package to request a return or exchange, with no need to provide a reason.

For a return to be accepted:

• The item must be returned in its original and complete condition (packaging, accessories, manual).
• The product must be in new condition so it can be resold.
• The purchase invoice must be included in the package.
• Return shipping is free.

Defective or Damaged Items

If you receive a damaged package or an item with a defect, you may request an exchange or a refund. Contact us by email at contact@getpulsax.com, attaching photos of the issue to help us process your request.

Return Procedure

For any request, email us at contact@getpulsax.com or call us at +1 (203) 793-0831. Once we have confirmed that your request is eligible, the products must be returned to the following address:

CrosAutoEntreprise 40 rue Louis Lépine, 34470 Pérols France

Refunds

Once the item is received and inspected, your refund will be issued to your original payment method. Processing may take 7 to 14 days depending on your bank.