Frequently Asked Questions

Within the United States only. We do not ship internationally at this time.

Shipping is free on every order, with no minimum. Every parcel is tracked.

Orders are prepared and shipped in 1 to 2 business days, then travel for 4 to 5 business days — 5 to 7 business days in total, Monday to Friday. Orders placed after 3:00 PM ET are prepared the next business day.

You receive a confirmation email straight away, then a second email with your tracking number once the parcel ships. Enter it on our order tracking page. It can take up to 48 hours for the carrier to register the first scan.

Email contact@getpulsax.com as soon as you can. If the parcel has not yet been handed to the carrier, we can change or cancel it.

30 days from the day you receive your package, with no need to give a reason.

No. Return shipping is free. Email us and we will confirm your return and give you the address.

New and resalable, in its original and complete packaging with accessories and manual, and with the purchase invoice included in the package.

Once we receive and inspect the item, your refund is issued to your original payment method. Your bank may take 7 to 14 days to post it. Full terms in our refund policy.

Email contact@getpulsax.com with photos of the item and the packaging. We will arrange an exchange or a refund.

No. They are wellness and comfort products. They are not intended to diagnose, treat, cure or prevent any disease or condition, and they do not replace advice from a healthcare professional.

Talk to your doctor first if you are pregnant, have a heart, circulatory or blood clotting condition, have an implanted device such as a pacemaker, or have had recent surgery or an injury. See our safety and usage guidelines.

Compression boots come in S, M and L, matched to your height rather than your shoe size. See the size guide. If you are between two sizes, take the larger one.

Start short. Most people begin with 10 to 15 minutes at the lowest setting and build up from there. Comfort is the guide — if something is uncomfortable, stop.

Most of the range is cordless and rechargeable. Charging time and battery life are listed on each product page.

All the methods shown at checkout. Payment is processed on Shopify's secure, encrypted checkout — we never see or store your card details.

Yes. The price on the product page, plus any taxes calculated at checkout. Shipping is free, and there are no subscription or membership fees.

Pulsax, operated by CrosAutoEntreprise, 40 rue Louis Lépine, 34470 Pérols, France. Full details on our contact page.