Track Your Order
Where is my order?
Every Pulsax order ships with tracking. As soon as your parcel leaves us you receive a second email containing your tracking number.
Enter your order number and the email address you used at checkout, or paste your tracking number directly.
What to expect
- Order confirmation email — immediately after you order.
- Preparation — 1 to 2 business days. Orders placed after 3:00 PM ET are prepared the next business day.
- Shipping confirmation email with tracking number — when the parcel is handed to the carrier.
- Transit — 4 to 5 business days.
- Total — 5 to 7 business days, Monday to Friday. Shipping is free on every order.
Tracking has not moved
It can take up to 48 hours for a carrier to register the first scan. If nothing has changed after that, or if your parcel is later than the window above, email contact@getpulsax.com with your order number and we will chase it for you.
Delivered but not received
Check with anyone else at your address and around your door first, then contact us. We will open a claim with the carrier and, if the parcel cannot be found, send a replacement or refund you.
Need a human?
Email contact@getpulsax.com or call +1 (203) 793-0831, 7 days a week, 9:00 AM to 6:00 PM ET. Full terms are in our shipping policy.